Shipping policy
Thank you for choosing Winter Arc.
Winter Arc sells digital products only. This means that no physical products are shipped to customers.
1. Digital Product Delivery
Our current product is:
Winter Arc — 90-Day Transformation Guide
This is a digital eBook delivered electronically after a successful purchase.
There is:
- No physical shipment
- No courier delivery
- No shipping fee
- No physical tracking number
2. How You Receive Your Purchase
After your payment has been successfully completed, your digital product will be made available electronically.
Depending on the delivery process, you may receive your access or download information:
- On the order confirmation page; and/or
- By email to the email address provided during checkout.
Please make sure that the email address entered during checkout is accurate and accessible.
3. Delivery Time
Digital delivery is generally provided immediately or shortly after successful payment.
In some cases, delivery may be delayed due to:
- Payment verification
- Technical issues
- Email delivery delays
- Internet or service-provider interruptions
- Other circumstances outside our reasonable control
If you have completed payment but have not received your digital product, please contact us.
4. Product Not Received
If you do not receive your eBook or access instructions after completing your purchase, please contact:
Please provide your:
- Name
- Email address used during checkout
- Order or transaction reference, if available
- Payment confirmation, if available
We will make reasonable efforts to verify your purchase and provide the appropriate access or delivery information.
5. Incorrect Email Address
The customer is responsible for providing a correct email address during checkout.
If you entered an incorrect email address and therefore did not receive the digital product, contact us at:
We will make reasonable efforts to assist after verifying the purchase.
6. Technical Access Issues
If you have received the product but are unable to access or download it because of a technical issue, please contact us.
We will make reasonable efforts to troubleshoot the issue and restore access where possible.
Contact:
7. Shipping Charges
Because Winter Arc products are delivered digitally:
Shipping charges: ₹0
There are no physical delivery or courier charges associated with the purchase.
8. International Purchases
Where purchases from outside India are accepted, the product will still be delivered electronically.
No international physical shipping is provided.
Any applicable taxes, currency-conversion charges, or payment-provider charges may depend on the customer's location, payment method, and applicable regulations.
9. Delivery Responsibility
Once the digital product has been successfully delivered to the email address or made available through the applicable digital-delivery system, Winter Arc will generally consider the order digitally fulfilled.
However, if you experience a legitimate access or delivery problem, please contact us and we will make reasonable efforts to resolve it.
10. Contact Us
For questions regarding digital delivery, missing downloads, or access problems, please contact:
Winter Arc
140/3, Karaya Road
Kolkata, West Bengal – 700017
India
Email: winterarcstore90@gmail.com
Website: winterarc.store