Refund policy
Thank you for purchasing from Winter Arc.
Because Winter Arc sells digital products, this Return & Refund Policy explains when refunds, cancellations, and replacement access may be available.
1. Digital Product — No Physical Returns
Winter Arc currently sells digital products, including:
Winter Arc — 90-Day Transformation Guide
The product is delivered electronically. No physical item is shipped, and therefore physical returns or exchanges are not applicable.
2. Refund Policy
Due to the nature of digital products, all purchases are generally non-refundable once the digital product has been delivered or access has been provided.
By completing your purchase, you acknowledge that the product is a digital resource and that you will receive access electronically.
We therefore recommend reviewing the product description and available previews before purchasing.
Nothing in this policy is intended to exclude or restrict any consumer rights or remedies that cannot legally be excluded under applicable Indian law.
3. Duplicate Purchases
If you accidentally purchase the same digital product more than once, please contact us as soon as possible at:
We may review the transaction and, where appropriate, provide a refund for the duplicate transaction.
Any such refund will be considered on a case-by-case basis and does not create an obligation to refund other purchases.
4. Payment Completed but Product Not Received
If your payment was successfully completed but you did not receive the digital product or access instructions, please contact us at:
Please include, where available:
- Your name
- Email address used during checkout
- Order/transaction reference
- Approximate date and time of payment
- Any relevant payment confirmation
We will make reasonable efforts to verify the transaction and provide the purchased product or access information.
5. Technical Problems With Digital Access
If you experience a genuine technical problem that prevents you from accessing the purchased eBook, contact us at:
We will first attempt to resolve the access or delivery issue.
Where the issue is reasonably attributable to the delivery of the digital product and cannot be resolved, we may provide replacement access or another appropriate remedy.
6. Unauthorized or Fraudulent Transactions
If you believe that a transaction was made without your authorization, contact us immediately at:
We may investigate the transaction and may request reasonable information to verify the purchase.
Where necessary, we may coordinate with Cashfree Payments, the relevant payment provider, financial institution, or other appropriate authority.
7. Cancellation
Because the product is delivered digitally, an order may generally not be cancelled once digital access or delivery has been provided.
If you contact us immediately after placing an order and before digital delivery has occurred, we may review the cancellation request on a case-by-case basis.
Any cancellation or refund remains subject to applicable law.
8. Refund Processing
Where a refund is approved, the refund will generally be processed through the payment method or payment-processing system used for the original transaction, where technically possible.
The time required for the funds to appear in your account may depend on the payment provider, bank, card issuer, or other financial institution.
Winter Arc does not control the processing time of external financial institutions.
9. Promotional Purchases
Products purchased using promotional pricing, discounts, launch offers, or special offers remain subject to this Return & Refund Policy unless a different refund condition was explicitly stated at the time of purchase.
10. Consumer Rights
This policy is intended to explain our normal refund and cancellation practices for digital products.
Nothing in this policy is intended to remove, restrict, or override any rights available to consumers under applicable Indian laws.
Where applicable law requires a particular remedy, that remedy will take precedence over this policy.
11. Contact Us
For refund, cancellation, payment, or digital-access questions, contact:
Winter Arc
140/3, Karaya Road
Kolkata, West Bengal – 700017
India
Email: winterarcstore90@gmail.com
Website: winterarc.store